Privacy Policy

Effective Date: February 18, 2026
Business Name: Lendara
Location: Mornington VIC 3931
ABN: 29 622 481 915
Website: https://lendara.com.au

1. Who We Are

This Privacy Policy applies to Lendara, a business based in Victoria, Australia. It outlines how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website (https://lendara.com.au) or interacting with our services, you agree to the terms of this Privacy Policy.

2. What Personal Information We Collect

We may collect the following information:

Your name, phone number, email address, and residential or business address
Booking and service details
Enquiry messages or job notes
Uploaded images or documents
Technical data such as IP address, browser type, device type, and browsing behaviour via analytics tools

3. How We Collect Information

We collect personal information through:

Web forms (via Gravity Forms and Elementor)
Phone or email communication
Image or document uploads
Blog comments

4. Blog Comments and Gravatar

When you leave a comment on our blog, we collect your name, email address, and optionally your website. A hashed version of your email may be shared with Gravatar to display your profile image. You can view their privacy policy here.

5. Image Uploads

If you upload images to the website, please remove embedded metadata (such as EXIF GPS), as other users may be able to extract location information from those files.

6. Embedded Content

Our website may include embedded content (e.g. YouTube videos, Instagram posts, etc.). These behave just as if you visited the original website and may collect data, use cookies, and track your interactions. We encourage you to review their privacy policies for more information.

7. reCaptcha

We use Google reCAPTCHA on our website to ensure the security of our platform and protect against spam and abuse. This service is provided by Google LLC (“Google”) and operates under Google’s Privacy Policy and Terms of Service. reCAPTCHA works by collecting hardware and software information, such as device and application data, and sending this data to Google for analysis. This includes the capture of user activity on our website (e.g., mouse movements, clicks, and keystrokes). The data collected is used solely for security purposes and to prevent fraudulent activities. By using our website, you agree to the use of Google reCAPTCHA and acknowledge that its operation is governed by Google’s privacy and terms policies. For further details on how Google handles your data, please visit Google’s Privacy Policy.

8. Use of Personal Information

We use your personal information to:

Manage bookings and enquiries
Schedule pickup and delivery services
Respond to comments or questions
Send marketing communications (if you’ve opted in)
Analyse site traffic and performance
Improve service quality and customer experience

You may unsubscribe from marketing emails at any time via the link in any email.

9. Third‑Party Disclosure

We may share your information with:

Our email marketing platform
Hosting and analytics providers (e.g. Google Analytics, Facebook Pixel)
Other suppliers who help us operate our business

These providers may store data overseas (including the UK and US). We take reasonable steps to ensure your data is handled securely and in line with privacy standards.

10. Overseas Data Storage

Some of your data may be stored on servers outside Australia. This includes data managed by third party service providers. We aim to work only with third parties that demonstrate strong privacy and data protection measures.

11. Cookies and Tracking

We use cookies to:

Improve site functionality and performance
Analyse website usage
Support embedded services

You can control cookies through your browser settings. Disabling cookies may affect how parts of our site function.

12. Security of Personal Information

We take reasonable precautions to safeguard your personal information. This includes secure platforms, plugin updates, and access restrictions. However, no online transmission is 100% secure, and you share data at your own risk.

13. Access and Correction

You may request to:

Access the personal data we hold about you
Correct any inaccuracies
Request deletion of your data from our systems

14. Complaints

If you have concerns about how we’ve handled your personal information, please contact us. We’ll investigate and respond as quickly as possible. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992.

15. Policy Updates

We may update this policy occasionally to reflect changes to our services, technologies, or legal obligations. The most current version will always be available on our website.

16. Contact Us

Lendara
Website: https://lendara.com.au
Email: hello@lendara.com.au
Phone: 0402 980 904